Pinnacle Verify

How might we design a method that can instantly capture and process insurance information?

How might we design a method that can instantly capture and process insurance information?

End to End

End to End

Design System

Design System

Startup

Startup

Illustration

Illustration

Solution:

Solution:

An App that uses our developer’s AI to scan and input an image of a patient’s insurance card and allows it to be easily organized and accessible for the future.

An App that uses our developer’s AI to scan and input an image of a patient’s insurance card and allows it to be easily organized and accessible for the future.

End to End

Design System

Startup

Illustration

My Role:

My Role:

UI/UX Lead

UI/UX Lead

In Collaboration With:

In Collaboration With:

Ryan Minor (Lead Developer)

Ryan Minor (Lead Developer)

Timeline:

Timeline:

6 months

January 2024-June 2025

6 months

January 2024-June 2025

I joined this project after the back end development had been created for the scanning AI; the investors were ready to see the code turned into a usable and friendly product.


I built the UX foundation for this product, creating the architecture, prototypes, and UI from scratch.

I joined this project after the back end development had been created for the scanning AI; the investors were ready to see the code turned into a usable and friendly product.


I built the UX foundation for this product, creating the architecture, prototypes, and UI from scratch.

I joined this project after the back end development had been created for the scanning AI; the investors were ready to see the code turned into a usable and friendly product.


I built the UX foundation for this product, creating the architecture, prototypes, and UI from scratch.

Pinnacle Verify streamlines insurance intake by quickly capturing and processing insurance card information, improving speed, accuracy, and ease for staff and patients.

Pinnacle Verify streamlines insurance intake by quickly capturing and processing insurance card information, improving speed, accuracy, and ease for staff and patients.

Wireframes need to be:

  • Simple, streamlined for less technologically inclined users

  • Quick access to star feature: image scanning

  • Prioritize photo scanning over manual input in hierarchy

Wireframes need to be:

  • Simple, streamlined for less technologically inclined users

  • Quick access to star feature: image scanning

  • Prioritize photo scanning over manual input in hierarchy

Why are these iterations so visually unbalanced?

Why are these iterations so visually unbalanced?

Why are these iterations so visually unbalanced?

My compositions were not working.

I made many variations of UI concepts and drafts. They appeared unbalanced, crammed, and too busy.

I was prioritizing illustrations and leaving no empty space , instead of hierarchy, colors with purpose, and simple shapes.

After changing my priorities, my drafts became much more intentional, easier to navigate, and overall more visually balanced.

As of 2025, the average age of a physician in the US is 54, with an ever growing percentage continuing to practice medicine up until the age of 68.

As of 2025, the average age of a physician in the US is 54, with an ever growing percentage continuing to practice medicine up until the age of 68.

My UX needs to take into consideration that there will be a large number of older and less technology proficient users using this app.

My UX needs to take into consideration that there will be a large number of older and less technology proficient users using this app.

Friendly and non-intimidating with bright colors, rounded corners

CTA buttons have an icon as an instantvisual que.

A manilla folder on welcome screen as an homage to traditional folder systems in doctors offices.

Every card is outlined for higher visual contrast.

Photo Scanning

In the verification process, the user follows prompts to upload photos of the front and back of the patient’s insurance card.

Each step is clearly labeled.

User’s process is saved if they accidentally exit the flow.

Results can be exported to an office management software.

Each verification will be saved under the users’ account unless deleted.

Easily find a patient and their insurance.

Past results can be filtered by time period, or found by search. Each verification can be updated in case of insurance change.

For ease of bookkeeping, the user can view results within a certain time range.

Each patient card has a highlight of their information for quick scanning.

Insurance categories are displayed in expandable sections, to allow for visual organization.

Thank You For Submitting With Pinnacle Verify.

Jenna Himel:

Designer, artist, and expensive hobby pursuer in Phoenix, Arizona.

Let's work together

Jenna Himel:

Designer, artist, and expensive hobby pursuer in Phoenix, Arizona.

Let's work together

Jenna Himel:

Designer, artist, and expensive hobby pursuer in Phoenix, Arizona.

Let's work together